CardBoundSupport
Stuck on something, found a bug, or need help with your account? We're a small team and we read every message.
Contact us
Email cardboundtcg@cardbound.com. Tell us your device (for example, iPhone 15), the build number (shown in TestFlight), your in-game username if you have one, and what happened.
Reporting a bug in the beta
- Take a screenshot while the game is open.
- TestFlight offers to Share Beta Feedback. Tap it, add a short note, and send.
- For a crash, TestFlight asks if you want to send a report when you reopen the game. Please say yes and add what you were doing.
Account help
- Forgot your password or can't sign in: tap Forgot password? on the sign-in screen, or sign in with the same Google or Apple account you used before.
- Moving guest progress to an account: create an account from the game while signed in as a guest, and your collection comes with you.
- Deleting your account: you can delete your account from inside the game. See the Privacy Policy for what's removed and when.
- Reporting a player: use the report option in the Friends screen.
Joining the beta
See how to join the beta. It's free on iPhone and iPad through Apple's TestFlight.